Question 1

What shipping carrier do you use?

Accepted Answer

All US orders are shipped through USPS and will arrive with your regular post office mail. International orders are shipped using GlobalPost.

Question 2

Will my clothing stamp ship separately from my labels?

Accepted Answer

Yes, your clothing stamp will ship separately from your labels. If you only order a stamp, you'll get one shipping email with a tracking number. If you order both a stamp and labels, you'll receive two separate tracking emails for each shipment.

Question 3

Is expedited shipping available for Clothing Stamps?

Accepted Answer

We are unable to offer expedited production or shipping methods for Clothing Stamps at this time. Please note that delivery timelines are estimated, and Name Bubbles does not provide compensation or reshipments in the event things stretch beyond the original estimated timeline.

Question 4

When will my order ship?

Accepted Answer

Please visit our shipping page Here for our printing time and shipping estimates.

Question 5

Which shipping address should I use?

Accepted Answer

We recommend using a shipping address that regularly receives mail and packages from USPS, including PO Boxes. These shipments will arrive with your regular mail and do not require a signature.

Question 6

Can my order be shipped outside the US and Canada?

Accepted Answer

Yes! We can ship to many countries beyond the US and Canada. During the checkout process, simply select your country from the dropdown menu. If your country is not listed in the dropdown menu, unfortunately, we are unable to ship to this location. For more information, including transit times, please visit our Shipping Info page.

Question 7

Can I track my international shipment?

Accepted Answer

All international shipments outside of North America will be shipped via GlobalPost Standard International and include complete tracking updates from shipment to delivery. For an estimated transit timeframe, please reference our Shipping Information Page Here. If you have any questions regarding your shipment, please reach out to us at info@namebubbles.com.

Question 8

Can I use a Parcel Forwarding Service for my international delivery?

Accepted Answer

We discourage the use of parcel forwarding services. If you choose to use a parcel forwarding company, we will not be liable for any damage, defect, or loss that occurs. We will not offer replacements or refunds for orders or items that are reported missing or damaged that we reasonably believe to have been delivered to a parcel forwarding company. Any order addressed to a parcel forwarding company is placed at your own risk.

Question 9

Can I ship to a vacation rental or hotel?

Accepted Answer

We strongly caution against shipping to non-permanent addresses, including hotels, vacation rentals, package forwarding services, or similar addresses. If you plan to use this type of shipping address, please select our Express option accordingly.Unfortunately, we cannot issue refunds or reshipments for lost or delayed packages sent to non-permanent addresses.

Question 10

Why do you need my phone number to checkout on NameBubbles.com?

Accepted Answer

When completing an order on Namebubbles.com, you will be asked to include a phone number with your shipping address. This will help our Customer Service Team reach out to you promptly and prevent production delays if there are any issues with your order.We value your privacy and will never sell your information to a third-party service. For details about the information we collect, please view our Name Bubbles Privacy Policy.

Question 11

What if my expedited shipment is late?

Accepted Answer

Name Bubbles Express Priority Guarantee covers the cost of shipping label and fees (up to $39) in the event that your order is not delivered within 3 full business days. Guarantee only applies to the continental US.

Question 12

Why did I not receive an order confirmation email?

Accepted Answer

An email confirming your order on NameBubbles.com will be sent at the time of purchase. As these emails are automated, occasionally, they may be routed to Promotions or Spam folders. If you made a purchase but are unable to locate your confirmation email, please reach out to our team at info@namebubbles.com for assistance.

Question 13

Can I change my order after it has been submitted?

Accepted Answer

If you need to make a change to your order for Name Labels, please contact us as soon as possible and our Customer Service Team will do our very best to ensure that the change can be made. However, due to our quick production time, we are unable to guarantee changes once an order has been processed by our Print Team.For Clothing Stamps, we may need to charge a fee for any cancellations or changes after your order is placed. Production times are quick, so it’s really important to double-check all customizations before finalizing your order. If you're unsure, feel free to reach out at info@namebubbles.com or by phone at 866-797-6263 Option 1 —we’re happy to help make sure everything’s perfect before you complete your purchase!

Question 14

What is the NameBubbles.com Return Policy?

Accepted Answer

For our complete Return and Refund Policy, please visit our Terms & Conditions Here

Question 15

How do I reorder a previous purchase?

Accepted Answer

You can reorder any of your previous purchases by signing in to NameBubbles.com and navigating to the “Account” page. Click the “Reorder” button located to the right of the order you’d like to recreate, and a small pop-up window will appear with a list of the product(s) from your order*. Check the box next to the product(s) you would like to reorder, then click ‘Add To Cart.’ Once in your cart, you can view the product and all customization details. If you would like, you can also make edits to the customization before repurchasing.*The image previews in the pop-up are generic product depictions that do not display any customization details you previously chose (color, font, name, etc.). These can be seen in the order details or once the product(s) has been added to your cart.

Question 16

What happened to your subscription program?

Accepted Answer

We retired our subscription program August 30th, 2023. Please reach out to info@namebubbles.com if you have a subscription order placed before this date to find out the status of your order!

Question 17

It’s my first time ordering personalized name labels! What should I get?

Accepted Answer

We’ve created a quiz to help you find the product(s) that will work best for your needs. Click here to try it out!

Question 18

Does Name Bubbles have a Value Pack Guide?

Accepted Answer

Yes! To easily view our value pack products, click here to visit our Value Pack Guide

Question 19

What is the difference between name labels for clothing care tags and tagless clothing?

Accepted Answer

Our Stick-On  (Press-and-Stick) laminated labels “for clothing care tags” should only be applied to the clothing care tags where the size and fabric information are typically found. As these labels are laminated for extra durability, they need a solid surface to help them lay flat during wash cycles and should not be placed directly on fabric.The thinner, unlaminated style “For Tagless Clothing” should be applied to the brand imprint/silkscreen care or size information that is stamped in place of a traditional tag. Applying this more flexible label type to the silkscreen text creates a stronger bond than if applied directly to fabric. Due to the lack of lamination on these labels, they may be more prone to fading and transfer when exposed to certain chemicals, such as those found in chlorinated pools, bug sprays, and sunscreens.Neither style of clothing label should be applied directly to fabric.

Question 20

How do I apply Stick-On Clothing Labels?

Accepted Answer

To apply name clothing labels, peel and stick your laminated clothing labels onto the care tag. For tagless items, peel and stick unlaminated labels onto the brand imprint (silkscreen logo/size/care information stamped in place of a tag). Do not place Stick-On labels directly on fabric.

Question 21

How do I remove Stick-On Clothing Labels?

Accepted Answer

To remove, simply peel up the label at its edges. Gently pull until the clothing label lifts.

Question 22

Can I use Clothing Labels on other surfaces?

Accepted Answer

Absolutely! Our custom laminated (for clothing care tags) name labels for clothing can also be used on most smooth, flat surfaces and are dishwasher, microwave, and freezer safe.

Question 23

What type of personalized clothing labels should I use if there is no care tag or brand imprint?

Accepted Answer

We strictly recommend our Iron-On labels if you need to apply the label directly to the fabric. When applied directly to fabric, stick-on labels will peel and detach after being washed.

Question 24

Can I remove my Iron-On labels?

Accepted Answer

Iron-on labels will fuse directly to the fabric during application and cannot be removed.

Question 25

What are some application tips and tricks for name labels?

Accepted Answer

When applying our personalized name tag stickers onto non-clothing items, ensure the surface is clean and dry and that no soap residue is left behind. Lay the name sticker flat on the smoothest possible part of the item, and gently press onto the surface while smoothing out any bubbles or wrinkles. Let the label rest for 24 hours before wear, wash, or play for best results. It helps if the label is fully attached to the surface and the edges are not wrapped and/or cut to fit. Do not cut labels, as this may expose the adhesive and jeopardize the integrity of the bond.

Question 26

Can I heat, boil, or sanitize my items with name labels applied to them?

Accepted Answer

Yes, our custom name labels are non-toxic and can be used in bottle sanitizers, warmers, or boiling water. Our labels are best suited for temperatures between -60 ºF and 225 ºF.

Question 27

Can I apply my labels to rubber or silicone?

Accepted Answer

Our adhesive will not bond with rubber or silicone surfaces. For labeling silicone bottles, like ComoTomo®, we recommend labeling the small plastic ring toward the top of the bottle.

Question 28

Can I apply my custom labels to glass?

Accepted Answer

Yes, our children’s name labels can be applied to glass. We recommend ensuring the surface is clean and dry before applying the label. It also helps if the glass surface is at room temperature during application.

Question 29

How do I remove my name labels?

Accepted Answer

Our Stick-On (Press-and-Stick) custom name stickers can be removed with intent. To remove our name labels, peel up from the edge of the label to lift it off of the surface. For name stickers that have been applied to non-clothing items for a considerable amount of time, you may need the assistance of vegetable oil to ease off the label. Any residue can be easily removed with 70% isopropyl rubbing alcohol, Goo Gone®, or similar cleaners.

Question 30

Can I purchase a gift certificate?

Accepted Answer

As of March 2023, we have retired our electronic gift certificates. Any gift certificate purchased previously will be honored per their original terms; however, no new gift cards may be purchased.

Question 31

How do I redeem a gift certificate code?

Accepted Answer

Once you are ready to place an order, simply enter your gift card code into the box during checkout.Note: For gift certificates purchased prior to 5/1/2019, please enter the first 20 characters with no dashes.

Question 32

Why can’t I log in to my old account?

Accepted Answer

Accounts created prior to 5/1/19 are no longer accessible. Please create a new account Here.

Question 33

I’ve placed an order more recently than 5/1/19 and receive your emails - why does the website say I do not have an account?

Accepted Answer

It is possible that you checked out as a guest user in the past. Please create a new account with the same email address you previously used, or contact our Customer Service team for assistance.

Question 34

What are the benefits of creating an account on NameBubbles.com

Accepted Answer

When you create an account on NameBubbles.com, you can access your purchase history and easily reorder your favorite personalized name labels! Your shipping and billing information will also be stored for a quick checkout process.

Question 35

How do I reset my account password?

Accepted Answer

When prompted to enter your login credentials there is Forgot Password link below the password input box. If you are still having trouble, please contact us at info@namebubbles.com

Question 36

How do I find my NameBubbles.com loyalty card code and check my balance?

Accepted Answer

To access your loyalty card, simply log in to your account and click “Store Credit” - your unique code and balance will then appear. If you cannot log in, you may have checked out as a guest user in the past. Please create a new account using the same email address your previous orders were placed with to access your loyalty card.

Question 37

How do I apply my NameBubbles.com loyalty card to my order?

Accepted Answer

At checkout, enter your loyalty code into the “Gift Card or Discount Code” box and hit “Apply” - your credit will be applied to your order.

Question 38

Can I use a discount code and my NameBubbles.com loyalty card at the same time?

Accepted Answer

Absolutely! After you’ve finished applying your store credit, you can use the same box to apply a discount code.

Question 39

What if I have a gift card AND a loyalty card code? Is there a way to combine them?

Accepted Answer

Yes indeed! But you need to have an account with us in order to do so. So, once you have an account, go to your account dashboard. From there, click the button on the bottom left that says 'STORE CREDIT.' Click '+ add store credit' and paste in your gift card code and click 'Add Store Credit.' If the gift card is valid you will get a success message, meaning that your gift card balance is now added to your loyalty card code!

Question 40

Why does my loyalty card code not contain all the store credit that I should have earned?

Accepted Answer

It's possible that you checked out at different times with different email addresses. Please note that your loyalty card code is associated with your email address. That being said, if you checked out with one email address one time, and a different email address another time, you will have two loyalty card codes, and the store credit would be divided accordingly among the two loyalty card codes. This makes it very important to ensure that you are using the same email address each time you checkout.

Question 41

How do I get access to my store credit without a Name Bubbles account?

Accepted Answer

If you’ve placed orders previously on NameBubbles.com without a registered account, you can create a Name Bubbles account with the same email address used for your previous purchases. It is important to use the same email address as this is how our website recognizes your purchase history. You can then view your credit status under the  ‘Store Credit’ section.

Question 42

Do you have a website accessibility statement?

Accepted Answer

Yes, please find it here.

Question 43

I can’t fit my child’s full name on the custom labels; what do I do?

Accepted Answer

Our name label preview can only accommodate 20 characters. If you need to add additional text, please contact us at info@namebubbles.com for assistance placing your order.For Clothing Stamps, to ensure that all text fits on the stamp, you must decrease the font size or otherwise abbreviate the text you’d like printed. Keep in mind that the preview image will match your stamp exactly, so if the text seems too small or cut off, it must be adjusted before ordering.

Question 44

Can I include an accent mark or special characters on my personalized name stickers?

Accepted Answer

Yes. we can print text with accents or special characters. Once the custom labels are added to your shopping cart, please review all of the text, and we will print it exactly as it appears in the order details. If you have any questions, please contact us at info@namebubbles.com

Question 45

Can I print my logo or custom artwork on my labels?

Accepted Answer

For customer stickers and wall decals, visit our sister site, www.StickerandCo.com. Still not finding exactly what you're looking for? Please reach out to our customer service team at info@namebubbles.com for additional assistance.

Question 46

What is a self-inking clothing name stamp?

Accepted Answer

A self-inking clothing name stamp is a personalized stamp with dermatologically tested fabric-safe ink, allowing you to quickly and easily mark your child's clothing.

Question 47

How is your clothing stamp different from others?

Accepted Answer

Our stamp is larger than many others on the market. It was designed for legible name printing, ensuring your child’s name is easy to read. Unlike some stamps that include icons, chunky fonts, or extra design elements, we prioritize clarity so names stay visible. All orders are shipped quickly with tracking and covered by our Satisfaction Guarantee.

Question 48

Will my clothing stamp be shipped separately from my labels?

Accepted Answer

Yes, your clothing stamp will ship separately from your labels. If you only order a stamp, you'll get one shipping email with a tracking number. If you order both a stamp and labels, you'll receive two separate tracking emails for each shipment.

Question 49

How long does production and shipping take?

Accepted Answer

Our clothing stamps are custom-made, so production takes about 1-3  business days. After that, your stamp should arrive within an estimated 3-5 business days for orders within the continental US. Just a heads-up, these are estimated delivery times and are not guaranteed. You’ll get a tracking email within one full business day of your stamp shipping!

Question 50

Can I cancel or change my clothing stamp order?

Accepted Answer

Because each stamp is custom-made just for you by our trusted Partner based in the USA, we may need to charge a fee for any cancellations or changes after your order is placed. Production times are quick, so it’s really important to double-check all customizations before finalizing your order. If you're unsure, feel free to reach out at info@namebubbles.com or by phone at 866-797-6263 Option 1 —we’re happy to help make sure everything’s perfect before you complete your purchase!

Question 51

Can I use the stamp on dark-colored clothing?

Accepted Answer

Our stamp uses black ink, which may be difficult to see on darker fabrics. For those clothing items, we offer a specifically designed white iron-on tape that you can stamp and apply for a more visible result.

Question 52

What fabrics does the stamp work best on?

Accepted Answer

It works best on cotton, polyester, and most blended fabrics with a smooth surface. The ink absorbs well on tightly woven materials.

Question 53

How long does the ink last on clothing?

Accepted Answer

The stamped name is designed to withstand dozens of washes with minimal fading. Longevity depends on fabric type, washing temperature, and detergent, but for best results, wash clothing in cold water and avoid harsh stain removers on the stamped area.Just a note: using color catchers in the wash may cause the ink to fade more quickly, so it's best to avoid them if you want to preserve the stamp’s appearance.

Question 54

Will the stamp ink show through the back of clothing?

Accepted Answer

The ink used for our clothing stamps may be slightly visible on the reverse side of thin or light-colored materials. If this is a concern, we recommend stamping on the hem or other areas where the fabric might be doubled up, as this could help reduce visibility.

Question 55

How do I replace the ink cartridge?

Accepted Answer

How do I replace the ink cartridge?Whenever you need to refresh your stamp, replacing the ink is easy! Check out our brief YouTube Tutorial HERE, or follow the instructions below.To replace the ink cartridge, follow the steps below: Push in the lock icons on each side of the stamp.Apply pressure to the middle cover (where the logo is) inwards until it “clicks,” and pull upward.While gently pushing up from the bottom clear cover of the stamp, use a tool to push the cartridge out.Insert the new cartridge into place.Press the stamp cover down until you hear a click, and you’re ready to go!

Question 56

How do I apply the iron-on tape?

Accepted Answer

For Dark Clothing or loosely woven fabrics, we recommend using our iron-on tape, which is available as an add-on at the time of your purchase. Check out our brief YouTube Tutorial HERE, or follow the instructions below.Stamp your child’s name on the tape.Cut the tape to size.Press an iron on the cotton setting directly onto the tape for 10-15 seconds.If edges curl after the first try, reapply the iron as needed.

Question 57

Is the ink safe for skin?

Accepted Answer

Yes! Our eco-friendly ink is dermatologically tested, non-toxic, skin-safe, and designed specifically for fabric use, making it safe for everyday wear.

Question 58

What if my stamp starts to fade—can I refill it?

Accepted Answer

Yes! Our stamps are designed with sustainability in mind for long-lasting use, and replacement ink cartridges are available for purchase when you need a refresh.

Question 59

Can I add icons or symbols to my stamp?

Accepted Answer

No, and that’s on purpose! We focus on clarity above all else—adding icons or extra design elements can make the text smaller and harder to read. Our goal is to ensure that names are bold, clear, and easily recognizable so your child’s clothing is always labeled effectively.

Question 60

My text is too long, what can I do?

Accepted Answer

To ensure that all text fits on the stamp, you must decrease the font size or otherwise abbreviate the text you’d like printed. Keep in mind that the preview image will match your stamp exactly, so if the text seems too small or cut off, it must be adjusted before ordering.

Question 61

Can I return or exchange my clothing stamp?

Accepted Answer

Our stamps are custom-made in the USA by our trusted partner. Returns and exchanges are not accepted. However, our Satisfaction Guarantee does apply.

Question 62

Are clothing stamps covered by your satisfaction guarantee?

Accepted Answer

Yes, absolutely! Our Clothing Stamps are covered by our satisfaction guarantee. If something isn’t right, let us know within 45 days of delivery, and we’ll do everything we can to make it right for you.Name Bubbles Satisfaction GuaranteeAt Name Bubbles, your satisfaction is our priority! If you're not completely happy with your stamp, you may request assistance within 45 days of receiving your order. We’ll work with you to ensure you receive a solution that meets your expectations.What’s Not Covered:Errors made during customization (e.g., typos, incorrect details entered by the customer).Orders shipped to an incorrect address provided during checkout.

Question 63

How do I apply a coupon code?

Accepted Answer

To apply a discount, enter the code into the “Gift Card or Discount Code” box during checkout, and hit “Apply.”

Question 64

Does NameBubbles.com offer bulk or group discounts?

Accepted Answer

Absolutely! We offer several partnership programs and discounts. Please email us at info@namebubbles.com for more information and to find out what option is right for you!

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