Question 1

What shipping carrier do you use?

Accepted Answer

All US orders are shipped through USPS and will arrive with your regular post office mail. International orders are shipped using GlobalPost.

Question 2

When will my order ship?

Accepted Answer

Please visit our shipping page Here for our printing time and shipping estimates.

Question 3

Which shipping address should I use?

Accepted Answer

We recommend using a shipping address that regularly receives mail and packages from USPS, including PO Boxes. These shipments will arrive with your regular mail and do not require a signature.

Question 4

Can my order be shipped outside the US and Canada?

Accepted Answer

Yes! We can ship to many countries beyond the US and Canada. During the checkout process, simply select your country from the dropdown menu. If your country is not listed in the dropdown menu, unfortunately, we are unable to ship to this location. For more information, including transit times, please visit our Shipping Info page.

Question 5

Can I track my international shipment?

Accepted Answer

All international shipments outside of North America will be shipped via GlobalPost Standard International and include complete tracking updates from shipment to delivery. For an estimated transit timeframe, please reference our Shipping Information Page Here. If you have any questions regarding your shipment, please reach out to us at info@namebubbles.com.

Question 6

Can I use a Parcel Forwarding Service for my international delivery?

Accepted Answer

We discourage the use of parcel forwarding services. If you choose to use a parcel forwarding company, we will not be liable for any damage, defect, or loss that occurs. We will not offer replacements or refunds for orders or items that are reported missing or damaged that we reasonably believe to have been delivered to a parcel forwarding company. Any order addressed to a parcel forwarding company is placed at your own risk.

Question 7

Can I ship to a vacation rental or hotel?

Accepted Answer

We strongly caution against shipping to non-permanent addresses, including hotels, vacation rentals, package forwarding services, or similar addresses. If you plan to use this type of shipping address, please select our Express option accordingly.Unfortunately, we cannot issue refunds or reshipments for lost or delayed packages sent to non-permanent addresses.

Question 8

Why do you need my phone number to checkout on NameBubbles.com?

Accepted Answer

When completing an order on Namebubbles.com, you will be asked to include a phone number with your shipping address. This will help our Customer Service Team reach out to you promptly and prevent production delays if there are any issues with your order.We value your privacy and will never sell your information to a third-party service. For details about the information we collect, please view our Name Bubbles Privacy Policy.

Question 9

What if my expedited shipment is late?

Accepted Answer

Name Bubbles Express Priority Guarantee covers the cost of shipping label and fees (up to $39) in the event that your order is not delivered within 3 full business days. Guarantee only applies to the continental US.

Question 10

Why did I not receive an order confirmation email?

Accepted Answer

An email confirming your order on NameBubbles.com will be sent at the time of purchase. As these emails are automated, occasionally, they may be routed to Promotions or Spam folders. If you made a purchase but are unable to locate your confirmation email, please reach out to our team at info@namebubbles.com for assistance.

Question 11

Can I change my order after it has been submitted?

Accepted Answer

If you need to make a change to your order, please contact us as soon as possible and our Customer Service Team will do our very best to ensure that the change can be made. However, due to our quick production time, we are unable to guarantee changes once an order has been processed by our Print Team.

Question 12

What is the NameBubbles.com Return Policy?

Accepted Answer

For our complete Return and Refund Policy, please visit our Terms & Conditions Here

Question 13

How do I reorder a previous purchase?

Accepted Answer

You can reorder any of your previous purchases by signing in to NameBubbles.com and navigating to the “Account” page. Click the “Reorder” button located to the right of the order you’d like to recreate, and a small pop-up window will appear with a list of the product(s) from your order*. Check the box next to the product(s) you would like to reorder, then click ‘Add To Cart.’ Once in your cart, you can view the product and all customization details. If you would like, you can also make edits to the customization before repurchasing.*The image previews in the pop-up are generic product depictions that do not display any customization details you previously chose (color, font, name, etc.). These can be seen in the order details or once the product(s) has been added to your cart.

Question 14

It’s my first time ordering personalized name labels! What should I get?

Accepted Answer

We’ve created a quiz to help you find the product(s) that will work best for your needs. Click here to try it out!

Question 15

Does Name Bubbles have a Value Pack Guide?

Accepted Answer

Yes! To easily view our value pack products, click here to visit our Value Pack Guide

Question 16

What is the difference between name labels for clothing care tags and tagless clothing?

Accepted Answer

Our Stick-On  (Press-and-Stick) laminated labels “for clothing care tags” should only be applied to the clothing care tags where the size and fabric information are typically found. As these labels are laminated for extra durability, they need a solid surface to help them lay flat during wash cycles and should not be placed directly on fabric.The thinner, unlaminated style “For Tagless Clothing” should be applied to the brand imprint/silkscreen care or size information that is stamped in place of a traditional tag. Applying this more flexible label type to the silkscreen text creates a stronger bond than if applied directly to fabric. Due to the lack of lamination on these labels, they may be more prone to fading and transfer when exposed to certain chemicals, such as those found in chlorinated pools, bug sprays, and sunscreens.Neither style of clothing label should be applied directly to fabric.

Question 17

How do I apply Stick-On Clothing Labels?

Accepted Answer

To apply name clothing labels, peel and stick your laminated clothing labels onto the care tag. For tagless items, peel and stick unlaminated labels onto the brand imprint (silkscreen logo/size/care information stamped in place of a tag). Do not place Stick-On labels directly on fabric.

Question 18

How do I remove Stick-On Clothing Labels?

Accepted Answer

To remove, simply peel up the label at its edges. Gently pull until the clothing label lifts.

Question 19

Can I use Clothing Labels on other surfaces?

Accepted Answer

Absolutely! Our custom laminated (for clothing care tags) name labels for clothing can also be used on most smooth, flat surfaces and are dishwasher, microwave, and freezer safe.

Question 20

What type of personalized clothing labels should I use if there is no care tag or brand imprint?

Accepted Answer

We strictly recommend our Iron-On labels if you need to apply the label directly to the fabric. When applied directly to fabric, stick-on labels will peel and detach after being washed.

Question 21

Can I remove my Iron-On labels?

Accepted Answer

Iron-on labels will fuse directly to the fabric during application and cannot be removed.

Question 22

What are some application tips and tricks for name labels?

Accepted Answer

When applying our personalized name tag stickers onto non-clothing items, ensure the surface is clean and dry and that no soap residue is left behind. Lay the name sticker flat on the smoothest possible part of the item, and gently press onto the surface while smoothing out any bubbles or wrinkles. Let the label rest for 24 hours before wear, wash, or play for best results. It helps if the label is fully attached to the surface and the edges are not wrapped and/or cut to fit. Do not cut labels, as this may expose the adhesive and jeopardize the integrity of the bond.

Question 23

Can I heat, boil, or sanitize my items with name labels applied to them?

Accepted Answer

Yes, our custom name labels are non-toxic and can be used in bottle sanitizers, warmers, or boiling water. Our labels are best suited for temperatures between -60 ºF and 225 ºF.

Question 24

Can I apply my labels to rubber or silicone?

Accepted Answer

Our adhesive will not bond with rubber or silicone surfaces. For labeling silicone bottles, like ComoTomo®, we recommend labeling the small plastic ring toward the top of the bottle.

Question 25

Can I apply my custom labels to glass?

Accepted Answer

Yes, our children’s name labels can be applied to glass. We recommend ensuring the surface is clean and dry before applying the label. It also helps if the glass surface is at room temperature during application.

Question 26

How do I remove my name labels?

Accepted Answer

Our Stick-On (Press-and-Stick) custom name stickers can be removed with intent. To remove our name labels, peel up from the edge of the label to lift it off of the surface. For name stickers that have been applied to non-clothing items for a considerable amount of time, you may need the assistance of vegetable oil to ease off the label. Any residue can be easily removed with 70% isopropyl rubbing alcohol, Goo Gone®, or similar cleaners.

Question 27

Can I purchase a gift certificate?

Accepted Answer

As of March 2023, we have retired our electronic gift certificates. Any gift certificate purchased previously will be honored per their original terms; however, no new gift cards may be purchased.

Question 28

How do I redeem a gift certificate code?

Accepted Answer

Once you are ready to place an order, simply enter your gift card code into the box during checkout.Note: For gift certificates purchased prior to 5/1/2019, please enter the first 20 characters with no dashes.

Question 29

Why can’t I log in to my old account?

Accepted Answer

Accounts created prior to 5/1/19 are no longer accessible. Please create a new account Here.

Question 30

I’ve placed an order more recently than 5/1/19 and receive your emails - why does the website say I do not have an account?

Accepted Answer

It is possible that you checked out as a guest user in the past. Please create a new account with the same email address you previously used, or contact our Customer Service team for assistance.

Question 31

What are the benefits of creating an account on NameBubbles.com

Accepted Answer

When you create an account on NameBubbles.com, you can access your purchase history and easily reorder your favorite personalized name labels! Your shipping and billing information will also be stored for a quick checkout process.

Question 32

How do I reset my account password?

Accepted Answer

When prompted to enter your login credentials there is Forgot Password link below the password input box. If you are still having trouble, please contact us at info@namebubbles.com

Question 33

How do I find my NameBubbles.com loyalty card code and check my balance?

Accepted Answer

To access your loyalty card, simply log in to your account and click “Store Credit” - your unique code and balance will then appear. If you cannot log in, you may have checked out as a guest user in the past. Please create a new account using the same email address your previous orders were placed with to access your loyalty card.

Question 34

How do I apply my NameBubbles.com loyalty card to my order?

Accepted Answer

At checkout, enter your loyalty code into the “Gift Card or Discount Code” box and hit “Apply” - your credit will be applied to your order.

Question 35

Can I use a discount code and my NameBubbles.com loyalty card at the same time?

Accepted Answer

Absolutely! After you’ve finished applying your store credit, you can use the same box to apply a discount code.

Question 36

What if I have a gift card AND a loyalty card code? Is there a way to combine them?

Accepted Answer

Yes indeed! But you need to have an account with us in order to do so. So, once you have an account, go to your account dashboard. From there, click the button on the bottom left that says 'STORE CREDIT.' Click '+ add store credit' and paste in your gift card code and click 'Add Store Credit.' If the gift card is valid you will get a success message, meaning that your gift card balance is now added to your loyalty card code!

Question 37

Why does my loyalty card code not contain all the store credit that I should have earned?

Accepted Answer

It's possible that you checked out at different times with different email addresses. Please note that your loyalty card code is associated with your email address. That being said, if you checked out with one email address one time, and a different email address another time, you will have two loyalty card codes, and the store credit would be divided accordingly among the two loyalty card codes. This makes it very important to ensure that you are using the same email address each time you checkout.

Question 38

How do I get access to my store credit without a Name Bubbles account?

Accepted Answer

If you’ve placed orders previously on NameBubbles.com without a registered account, you can create a Name Bubbles account with the same email address used for your previous purchases. It is important to use the same email address as this is how our website recognizes your purchase history. You can then view your credit status under the  ‘Store Credit’ section.

Question 39

Do you have a website accessibility statement?

Accepted Answer

Yes, please find it here.

Question 40

I can’t fit my child’s full name on the custom labels; what do I do?

Accepted Answer

Our name label preview can only accommodate 20 characters. If you need to add additional text, please contact us at info@namebubbles.com for assistance placing your order.

Question 41

Can I include an accent mark or special characters on my personalized name stickers?

Accepted Answer

Yes. we can print text with accents or special characters. Once the custom labels are added to your shopping cart, please review all of the text, and we will print it exactly as it appears in the order details. If you have any questions, please contact us at info@namebubbles.com

Question 42

Can I print my logo or custom artwork on my labels?

Accepted Answer

For customer stickers and wall decals, visit our sister site, www.StickerandCo.com. Still not finding exactly what you're looking for? Please reach out to our customer service team at info@namebubbles.com for additional assistance.

Question 43

What happened to your subscription program?

Accepted Answer

We retired our subscription program August 30th, 2023. Please reach out to info@namebubbles.com if you have a subscription order placed before this date to find out the status of your order!

Question 44

How do I apply a coupon code?

Accepted Answer

To apply a discount, enter the code into the “Gift Card or Discount Code” box during checkout, and hit “Apply.”

Question 45

Does NameBubbles.com offer bulk or group discounts?

Accepted Answer

Absolutely! We offer several partnership programs and discounts. Please email us at info@namebubbles.com for more information and to find out what option is right for you!

Question 46

Can I combine multiple offers?

Accepted Answer

No, NameBubbles.com coupons, discounts, and other promotions cannot be combined or applied to Sale or Subscription purchases.

Question 47

How does the Name Bubbles Fundraising Program work?

Accepted Answer

Once approved as a Name Bubbles fundraiser, you will receive a unique URL to share with your supporters. Once they click on your unique link and make a purchase on NameBubbles.com, your fundraiser will receive a 20% commission of the order subtotal.* Or, your fundraiser may receive 10% commission of the order subtotal* and a 10% discount to your organization, depending on which option you choose. *Commission totals may change due to order cancellations or returns.

Question 48

How long does it take for my fundraiser to be approved?

Accepted Answer

Once an application is submitted, it can take 1-3 business days for our team to establish your fundraising account. You will receive an email notification once your application is approved. These emails are automated so if you do not see it in your inbox, you may want to check a Junk/Spam folder. If you have not received a notification after 7 business days, please reach out to us at fundraising@namebubbles.com.

Question 49

Can anyone create a Name Bubbles fundraiser?

Accepted Answer

Technically, yes! You must be at least 18 years of age to participate. If you are raising funds for an organization, we ask that you are affiliated or employed with them.

Question 50

Are there any rules for Name Bubbles fundraisers?

Accepted Answer

1. Do not add your fundraising link to coupon sites; it’s cheating! We check these sites frequently. Any codes posted to these or similar type sites will be deactivated immediately.2. You must not comment with your fundraising link on any Name Bubbles social media posts or channels (i.e., Instagram, Twitter, Facebook, etc.).3. You must be kind and respectful to all other Name Bubbles Fundraisers.

Question 51

How does my fundraiser receive funds?

Accepted Answer

All fundraising commissions are paid through PayPal. Within the fundraising account dashboard, you will have the option to include your preferred PayPal email account.

Question 52

Can I delete my fundraising account?

Accepted Answer

You can opt to delete your fundraising account through your fundraising dashboard. Deleting your account will prevent you from earning future fundraising commissions with Name Bubbles Fundraising, as well as loss of payment history data.Note: In some cases, your account information may remain in our system to comply with various business purposes such as tax reporting.

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